Mansfield Mortgages & Protection
Friendly Mortgage Advice
Mansfield Mortgages and Protection are small enough to keep things personal and friendly but big enough to access thousands of mortgages through dozens of lenders across the mortgage market, including lenders and mortgage deals not available on the high street.
With you at the centre, we can offer you the best possible product recommendation.
Our fees and charges vary depending on the services we provide to you. We charge a non-refundable mortgage arrangement fee of between £399 and £999 when an application is submitted to a mortgage lender for you.
Your advisor will agree the arrangement fee with you before commencing any chargeable work.
The actual amount payable will take account of your financial circumstances, the complexity of borrowing requirements and the amount of work required to fulfil your needs.
How can we help?
With a great team around us, we make sure that every customer is at the centre of all we do. We have a combined experience of 63 years in the mortgage and finance industry. With modern practices we work with customers all over the country, word of mouth travels far and wide!
So, how do you choose which mortgage advisor is the best?
Do they have good customer reviews? If so how many?
Mansfield Mortgages and Protection are award winning (Stephen was a finalist in Mortgage Introducer 2020 and 2021 Broker of the Year Awards & Diamond Award Trustist Top Performing Individual 2021).
Appointments to suit you; over the phone, virtually or face to face.
Happy Clients
David and Joanne
Ollerton
Kyle and Sophie
Southwell
Matt and James
Loughbrough
Diana and Vladislav
Newark
Liam and Jess
Mansfield Woodhouse
Adam and Lucy
Mansfield
(By clicking a review for either Google or Trustit you will be taken to a 3rd party website.)
Refer friends, family or colleagues to us for mortgage or protection advice and, upon completion, you will receive a £100 voucher or donation to a charity of your choice.
T&C’s Apply
We pride ourselves on providing the best possible service, but if you are not happy with the service you have received please follow these steps here if you want to make a complaint
Contact us
Call Us
Get in touch
Mansfield Mortgages and Protection is a trading name of Linear Mortgage Network Limited who are an appointed representative of PRIMIS Mortgage Network, a trading name of Advance Mortgage Funding Limited which is authorised and regulated by the Financial Conduct Authority.
We are committed to providing a professional service to all our customers.
If you are unhappy then we want to hear about it so we can try to put things right. With this in mind, we have the following complaints procedure in place.
You can make a complaint by any reasonable means including telephone, letter, or email.
Our contact information:
Write to – Mansfield Mortgages and Protection 62 Cotswold Grove Mansfield Nottinghamshire NG18 3HH
Telephone – 01623 362717
Email – stephen.dillon@linearfs.com
If you prefer, you can also refer your complaint to PRIMIS directly using the following contact details:
Write to: PRIMIS Mortgage Network, Customer Resolution Team, Ground Floor, Birmingham Business Park, B37 7YT.
Telephone: 0121 767 1139
Email: complaints.solihull@primis.co.uk
You can also complain via their website: https://www.primis.co.uk/privacy-notices/complaints/
The same section of the website contains more information about PRIMIS’ role in complaints handling and about how Appointed Representative relationships work.
How we will handle your complaints
Simplified Complaints
We will use this process if:
- your complaint is about a simple matter - that we can look into and solve quickly and easily; and
- you direct it to us (rather than directly to PRIMIS Mortgage Network) in the first instance.
We will investigate your complaint and aim to resolve it within three business days following the date of receipt. If you are happy to accept our proposed resolution, we will send you written confirmation of our investigation.
If you cannot confirm acceptance by the end of the third working day (for example – because you are not happy with our proposed response or if you are not available to discuss it with us) then the case will be referred to PRIMIS Mortgage Network. It will then be handled in line with the Formal Complaint process outlined below.
If your complaint is more complex or is unlikely to be resolved quickly then we will usually refer it to PRIMIS straight away FINANCIAL PROMOTIONS GUIDE | V5
Formal Complaints
The formal complaints process will be used where:
- we can’t resolve your complaint to your satisfaction within 3 working days: or
- your complaint is likely to involve more complex assessment or investigations; or
- you send your complaint directly to PRIMIS Mortgage Network rather than to us in the first instance; or
- you ask us to deal with your complaint in this way rather than via a simplified process.
Upon receipt PRIMIS will acknowledge your complaint promptly and will investigate it fairly and impartially.
They will write to you within 8 weeks to confirm the outcome of their investigation.
In the unlikely event that their investigation is not complete within eight weeks of receipt of your complaint they will write to you to explain why and let you know when you can expect to hear from them. They will also provide details of how to contact the Financial Ombudsman Service if you are not satisfied with progress.
The Financial Ombudsman Service
If, following PRIMIS’ investigation you are still not happy with the outcome you have a statutory right to refer your complaint to the Financial Ombudsman Service
It is a service free of charge to consumers and you may refer the matter to the Financial Ombudsman Service (FOS) within six months from the date that you received a final response to your complaint.
You can contact the service using the following details:
- Telephone 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
You can also visit their website and refer complaints to them online by visiting:
https://www.financial-ombudsman.org.uk/
Let us know if you need any extra help or support.
We are committed to providing a complaints service that is accessible to all our customers.
If you will have any difficulties with any elements of the process that is outlined above, or if there are circumstances that might mean we need to change the way in which we handle your complaint then please let us know when you tell us about your complaint.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Registered in England and Wales
Mansfield Mortgages & Protection is a trading name of Linear Mortgage Network Limited who are an Appointed Representative of PRIMIS Mortgage Network, a trading name of Advance Mortgage Funding Limited. Advance Mortgage Funding Limited is authorised and regulated by the Financial Conduct Authority.
The guidance and/or information contained within the website is subject to UK regulatory regime and is therefore targeted at consumers based in the UK.
Registered office address - Howard House 3 St. Marys Court, Blossom Street, York, England, YO24 1AH. Registration number 05198588. Trading address - 62 Cotswold Grove, Mansfield, NG18 3HH
Our fees and charges vary depending on the Services we provide to you. We charge a non-refundable mortgage arrangement fee of between £399 and £999 when an application is submitted to a mortgage lender for you. Your adviser will agree the arrangement fee with you before commencing any chargeable work.
The actual amount payable will take account of your financial circumstances, the complexity of borrowing requirements and the amount of work required to fulfil your needs.
When redeeming a Mansfield Mortgages and Protection Discount Voucher the following terms and conditions apply:
1. You must present the Gift Voucher at the time of your initial contact with Mansfield Mortgages and Protection regarding the matter it will be redeemed against.
2. A Gift Voucher can only be used by the person or company to whom it is issued. You cannot use this Discount Voucher in conjunction with any other promotional offers.
3. The maximum value that can be claimed for each voucher is £100.
4. The £100 Gift Voucher payment will only be made when Mansfield Mortgages and Protection have received confirmation from the provider that the mortgage or protection policy has begun.
5. Discount Vouchers have no cash redemption value.
6. You may request your £100 shopping voucher for any UK based retail outlet. If we are unable to provide your choice of voucher we will offer a comparable alternative of the same value.
7. The Discount Voucher has been provided by Mansfield Mortgages and Protection. Address: 62 Cotswold Grove, Mansfield, Nottinghamshire, NG18 3HH. If you have any queries relating to this Discount Voucher please contact us on: 01623 362717
8. This offer may be withdrawn at any time